1win Customer Support Service for Ugandan Players
| Contact Method | Accessibility |
|---|---|
| There are four email addresses on the left side of the footer | |
| Live chat | Blue rectangle with a message icon at the bottom right of the site |
| Social media | On the left side of the footer are the social media logos |
Live Chat
This is the most frequently used by players because it is the fastest. To write to the agent in the chat you need to do the following:
- Once on the 1win website, click on the blue rectangle located at the bottom right of the site.
- In the form that opens, you will need to describe your problem. You can also write your name and email if you wish, this may speed up the resolution of the issue.
- Check the box below, thereby agreeing to the processing of your data, and click on the blue Start chat button.
- At first, you will be prompted to interact with the chatbot, click on the “Contact the manager” area to proceed to the agent.
- Now you just have to wait for the first available support agent to join the chat.
E-mail Letter
Communication via e-mail is a longer option to solve the problem, but in some cases, it is more effective. In this case, you will not be limited by the number of characters, so you can describe your question in detail, as well as attach documents and screenshots. So if you are not in a hurry, write to the following emails:
- Affiliate program – [email protected];
- Commercial offers – [email protected];
- Technical support – [email protected];
- Security service – [email protected].
